Privacy Policy

Last updated: December 2024

1. Introduction

Meraki Digital Hub ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are registered in England and Wales and comply with the UK Data Protection Act 2018 and the UK GDPR.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact details (email, phone number)
  • Business name and website
  • Billing and payment information
  • Communications you send to us

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and browser type
  • Device information
  • Pages visited and time spent
  • Referring website

3. How We Use Your Information

We use the information we collect to:

  • Provide and improve our services
  • Communicate with you about your enquiries or projects
  • Send marketing communications (with your consent)
  • Analyse website usage and improve user experience
  • Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

  • Contract: To fulfil our contractual obligations to you
  • Legitimate interests: To operate and improve our business
  • Consent: For marketing communications
  • Legal obligation: To comply with applicable laws

5. Data Sharing and Disclosure

We may share your information with:

  • Service providers who assist in our operations
  • Professional advisers (lawyers, accountants)
  • Authorities when required by law

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, please contact us at privacy@merakidigitalhub.com.

8. Cookies

We use cookies and similar technologies. For more information, please see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

  • Email: privacy@merakidigitalhub.com
  • Phone: +44 7826 076439
  • Post: Meraki Digital Hub, London, United Kingdom

12. Complaints

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.